Terms and conditions of sale

The complete contractual framework for UK users preparing a Spanish vehicle registration file with Fastimmat.

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Terms and conditions of sale and services Fastimmat

Last updated: 19/05/2026

1. Publisher identification

The Fastimmat website and service are published by:

A.O
Trading name / commercial service: Fastimmat
Status: E I
SIREN: 528 556 202
Intra-community VAT number: FR15528556202
Address: 17 rue Antonin Raynaud, 92300 Levallois-Perret, France
Email: contact@fastimmat.com

The publication director is OUAHID ALABOUCH.

2. Hosting and technical providers

The Fastimmat application service is hosted by:

Scalingo SAS
13 rue Jacques Peirotes
67000 Strasbourg, France
Support: support@scalingo.com

Documents transmitted through the service may be stored on Object Storage infrastructure operated by:

Scaleway SAS
8 rue de la Ville-l'Évêque
75008 Paris, France

Fastimmat may also use technical providers required for the operation of the service, including payment, hosting, email delivery, security, document storage or customer follow-up providers.

3. Purpose of the service

These terms govern the services offered by Fastimmat to individuals and professionals who want support with registering in Spain a vehicle originating from another country.

Fastimmat may provide, in particular:

  1. an initial simulation of Spanish registration costs;
  2. analysis of the vehicle and the customer's situation;
  3. review of the information and documents transmitted;
  4. preparation of a personalised checklist;
  5. estimation of applicable taxes, public fees, costs and steps;
  6. support while the customer prepares the file;
  7. access to a dashboard or customer area;
  8. case tracking;
  9. exchanges by email, WhatsApp or secure links;
  10. coordination with third parties where necessary.

The service mainly concerns the registration in Spain of foreign vehicles, particularly in mainland Spain and the Balearic Islands, unless stated otherwise.

4. Nature of the service and limits

Fastimmat is not a public administration and does not replace the DGT, AEAT, Spanish town halls, autonomous communities, ITV stations, customs authorities or any other competent body.

The results provided by the simulator are informational and estimated. The final cost may vary according to:

  1. the rules applicable at the time the file is processed;
  2. the autonomous community and municipality of registration;
  3. the applicable fiscal value or BOE value;
  4. the officially recognised CO2 emissions;
  5. the need for a COC, ficha reducida or homologation;
  6. whether the vehicle originates from the EU or outside the EU;
  7. the seller's tax regime;
  8. the customer's personal situation;
  9. the quality and accuracy of the documents provided;
  10. the decisions, timeframes or criteria of administrations and third parties involved.

Fastimmat undertakes to process files with reasonable diligence, but does not guarantee automatic acceptance of the file or successful registration if legal, tax, technical or document blockers appear.

5. Language, confirmation and access to the contract

The order process may be carried out in French, Spanish, English or any other language offered on the website.

After the order is validated, Fastimmat may send the customer a confirmation by email, WhatsApp or secure link, including the summary of the service ordered, the next steps and possible access to the customer dashboard.

The customer may consult the status of the file from the private area when this feature is available.

6. Customer dashboard and communications

The customer may have access to a dashboard or private area allowing the customer to:

  1. complete information;
  2. upload documents;
  3. track the progress of the file;
  4. consult requests for documents or corrections;
  5. access quotes, payments and messages related to the file;
  6. communicate with Fastimmat.

The customer is responsible for the accuracy of contact details, the protection of access credentials and the updating of information.

Fastimmat may contact the customer by email, WhatsApp, telephone, SMS or secure link for the needs of the file.

7. Prior information, simulation and price

Before payment, Fastimmat presents the customer with the essential information relating to the chosen service.

The quote or estimate may include, depending on the case:

  1. Fastimmat service fees and management fees;
  2. DGT fees;
  3. IEDMT / Spanish registration tax;
  4. IVTM;
  5. ITV;
  6. COC, ficha reducida, homologation or technical document costs;
  7. translations, shipping costs or technical costs;
  8. third-party costs;
  9. taxes or costs linked to importation or acquisition of the vehicle.

Amounts displayed before the complete review of the file may be provisional. A final quote may be sent after document analysis and confirmation of the applicable scenario.

8. Fastimmat service fees and management fees

Fastimmat service fees and management fees correspond to the price of the support, analysis, processing and tracking service for the file.

Unless stated otherwise in the quote or payment screen, Fastimmat service fees and management fees are charged as a complete fixed fee of:

€287 excluding IVA, with Spanish IVA at 21%, i.e. €347.27 including IVA.

This complete fixed fee includes in particular:

  1. opening the file;
  2. access to the customer dashboard;
  3. complete analysis of the vehicle and the customer's situation;
  4. preparation of the file;
  5. customer follow-up;
  6. standard coordination with useful third parties for processing;
  7. validation with the registration service.

No further standard Fastimmat service fee will be added for this assignment. After payment of this fixed fee, any amounts that may remain payable concern taxes, public fees, third-party costs or exceptional costs clearly indicated to the customer.

Indicative example for the Fastimmat fixed fee:

  • Fastimmat service fees and management fees: €287 excluding IVA
  • Spanish IVA 21%: €60.27
  • Total payable to start the file: €347.27 including IVA

The amounts actually applicable are those displayed to the customer before payment.

9. Costs excluded from Fastimmat service fees

Fastimmat service fees and management fees remunerate the support, analysis, follow-up, management and processing service for the file.

Unless expressly stated in the quote or payment screen, they do not include:

  1. Spanish taxes;
  2. DGT fees;
  3. IVTM;
  4. ITV;
  5. homologation costs;
  6. COC, ficha reducida or technical document costs;
  7. costs charged by technical homologation bodies;
  8. shipping or transport costs;
  9. public, administrative or external costs not indicated as included;
  10. additional costs linked to a particular situation, document anomaly or step not initially planned.

Taxes, public fees, body fees and third-party costs therefore remain payable by the customer when they are not clearly indicated as included.

10. Payment methods and invoicing

Payments may be made by bank card, payment gateway, bank transfer or any other method offered on the website.

Fastimmat may use external payment providers, such as Stripe or equivalent providers.

After collection, Fastimmat will issue an invoice or receipt in accordance with applicable obligations, made available to the customer by email, customer dashboard or any other suitable means.

The customer agrees to receive invoices and receipts in electronic format.

11. Order process

The process may include the following steps:

  1. The customer performs a simulation or initial request.
  2. The customer consults the estimated result and indicative costs.
  3. The customer decides to start the file.
  4. The customer enters first name, email, phone number or any necessary information.
  5. The customer accepts these terms.
  6. The customer requests, where applicable, immediate start of the service.
  7. The customer pays the indicated Fastimmat service fees and management fees.
  8. Fastimmat opens the file and activates dashboard access where applicable.
  9. Fastimmat starts the initial analysis.
  10. The customer transmits the necessary documents.
  11. Fastimmat reviews the documents and requests corrections where necessary.
  12. Fastimmat confirms the next steps or the final quote.
  13. The customer pays, where necessary, the remaining taxes, public fees or third-party costs.
  14. The file continues until completion or until an impossibility of processing appears.

Before payment, the customer may check and correct the information entered. After payment, any error must be reported promptly to Fastimmat.

12. Documents provided by the customer

The customer guarantees that the information and documents transmitted are accurate, complete, readable, authentic and up to date.

Fastimmat may request additional documents or correction of the elements provided.

Depending on the file, requested documents may include:

  1. identity document, DNI, NIE or passport;
  2. proof of address or residence;
  3. foreign registration certificate, such as a V5C/log book for UK vehicles where relevant;
  4. technical sheet or equivalent document;
  5. COC, ficha reducida or homologation;
  6. invoice, purchase agreement or proof of acquisition;
  7. tax or customs documents, including DUA or import VAT evidence where relevant;
  8. ITV;
  9. mandate or authorisation of representation;
  10. original documents required by administrations or third parties.

If a document is missing, unreadable or inconsistent, Fastimmat may suspend processing until the necessary elements are received.

In the event of fraud, false document, identity misuse or abusive use of the service, Fastimmat may suspend or cancel the file, retaining the amounts corresponding to work already performed and non-recoverable payments.

13. Original documents, shipping and transport

Where original documents are necessary, the customer is responsible for sending them within the required timeframe and according to the instructions transmitted.

Shipping or transport costs are included only if expressly stated.

Fastimmat is not responsible for losses, delays or errors attributable to carriers. In the event of an incident, Fastimmat may help the customer track or dispute the shipment where possible.

The customer must provide an accurate address and remain available for deliveries or returns of documents.

14. Processing timeframes

Timeframes communicated by Fastimmat are indicative, unless expressly stated otherwise.

They may vary depending on many factors, including:

  1. response times of the DGT, AEAT, town halls, ITV or other bodies;
  2. appointment availability;
  3. technical issues;
  4. incomplete or incorrect documents;
  5. unfavourable ITV result;
  6. need for homologation or an additional document;
  7. charges, liens, reservation of title or administrative block;
  8. change in the customer's situation;
  9. public holidays or holiday periods;
  10. force majeure events.

Fastimmat will inform the customer of significant incidents that may affect the file.

15. Withdrawal right, immediate start, cancellation and refund

Where the customer acts as a consumer, the customer may benefit from a legal withdrawal right under the conditions provided by applicable rules.

However, if the customer expressly asks Fastimmat to start providing the service before the end of the legal withdrawal period, Fastimmat may start processing the file immediately.

In that case:

  1. if the customer cancels before any start of performance, the customer may request a refund of the fees paid, subject to any costs already incurred and legally justifiable;
  2. if the customer cancels or exercises the withdrawal right after the start of the service, the customer must pay the part of the fees corresponding to services already performed;
  3. if the first phase of the service has already been performed, the amount corresponding to that phase may be considered due;
  4. taxes, public fees, DGT fees, IVTM, ITV, homologation costs, technical document costs, transport costs already incurred or payments made to third parties on behalf of the customer will not be refundable when they cannot be recovered.

Fastimmat does not apply a general "no refund in all circumstances" clause against consumers. Refunds are analysed according to the real status of the file, the work actually performed and the amounts already incurred.

If the customer does not want Fastimmat to start processing before the end of the withdrawal period, the customer may choose, where this option is offered, to start the file after that period has expired.

16. Acceptance box for immediate start

Before payment, Fastimmat may ask the customer to tick an express acceptance box of the following type:

"I ask Fastimmat to start processing my file immediately before the end of the legal withdrawal period of 14 days. I understand that, if I cancel or withdraw after the start of the service, the services already performed and the non-recoverable payments incurred for my file will remain due."

This acceptance is necessary when the customer wants immediate processing of the file.

17. Technical, tax or administrative incidents

If a difficulty appears during analysis or processing of the file, Fastimmat informs the customer.

These difficulties may include in particular:

  1. absence of COC or ficha reducida;
  2. need for individual homologation;
  3. contradictory technical data;
  4. unproven CO2 emissions;
  5. unfavourable ITV result;
  6. vehicle not eligible for registration;
  7. charges, embargoes, reservation of title or blocks;
  8. insufficient foreign documentation;
  9. tax or customs issue;
  10. change of position by a public body;
  11. impossibility of applying an exemption or reduction initially considered.

In these cases, Fastimmat may propose solutions, additional steps, additional timeframes or additional costs. If the customer decides not to continue, the cancellation and refund rules apply.

18. Taxes, public fees and payments to third parties

The customer remains responsible for paying the taxes, duties, public fees and third-party costs necessary for registration, unless stated otherwise.

Fastimmat may help estimate, explain, coordinate or prepare payment of these amounts, but cannot guarantee that no final difference will arise due to:

  1. incomplete information;
  2. document error;
  3. change in rules;
  4. administrative criterion;
  5. decision of a public body;
  6. correction of fiscal value.

Payments made to administrations or third parties are not Fastimmat service fees, except where the quote clearly indicates that a standard management or processing fee is included in the Fastimmat offer.

19. Liability

Fastimmat undertakes to provide its services with reasonable diligence.

Fastimmat may not be held responsible for delays, refusals, additional costs or impossibilities linked to:

  1. incorrect or incomplete information from the customer;
  2. false, unreadable, expired or contradictory documents;
  3. decisions of public bodies;
  4. third-party timeframes;
  5. unfavourable ITV result;
  6. homologation requirements not initially anticipated;
  7. changes in law or administrative practice;
  8. force majeure;
  9. causes attributable to the customer or a third party.

To the extent permitted by law, Fastimmat's liability is limited to the amount of Fastimmat service fees and management fees actually paid for the service concerned, excluding taxes, public fees, third-party costs or payments made on behalf of the customer.

This limitation does not deprive consumers of their mandatory rights.

20. Customer service and complaints

The customer may contact Fastimmat using the following details:

Email: contact@fastimmat.com
Telephone / WhatsApp: +34 6 27 00 44 61
Hours: 9am-8pm, Monday to Sunday

Fastimmat will endeavour to resolve complaints amicably.

Where applicable rules provide for it, the customer may contact the competent consumer bodies or request the available complaint routes.

21. Personal data protection

Fastimmat processes the customer's personal data to manage the order, analyse the file, provide the service, comply with legal obligations and communicate with the customer about the file.

The main legal basis is performance of the contract and, depending on the case, compliance with legal obligations or the customer's consent.

Fastimmat may transmit certain data to providers or third parties necessary for the service: payment provider, hosting provider, software tools, carriers, professional collaborators, administrative partners, gestores, ITV, technical homologation bodies, public administrations or other necessary participants.

For more information, the customer should consult Fastimmat's Privacy policy.

22. Intellectual property and use of the website

The contents, texts, logos, trademarks, designs, software, simulators, databases, interfaces and elements of the Fastimmat website are protected.

Any unauthorised reproduction, extraction, copy, modification, distribution or use is prohibited.

The customer undertakes to use the website, simulator and customer dashboard lawfully, fairly and without fraud.

23. Promotions, discounts and promo codes

Fastimmat may offer promotions, discounts or promo codes subject to specific conditions.

Unless stated otherwise, promotions cannot be combined, cannot be exchanged for money and may be limited in time or quantity.

24. Obvious errors

In the event of an obvious error concerning a price, tax, calculation, condition or displayed information, Fastimmat will inform the customer as soon as possible.

The customer may accept the correction or cancel the order without costs if the error substantially modifies the service and no performance has yet begun.

25. Changes to these terms

Fastimmat may modify these terms for legal, technical, commercial or operational reasons.

The new terms will apply to orders placed after their publication.

Orders already confirmed remain subject to the terms accepted at the time of the order, unless a contrary legal obligation applies.

26. Applicable law and jurisdiction

These terms are governed by French law, subject to mandatory rules applicable to consumers.

Where the customer acts as a consumer, the competent courts are those provided by the applicable consumer protection rules.

For professional customers, the competent courts will be determined according to the applicable rules, unless a mandatory provision states otherwise.